Dear colleagues, dear customers,
In order to better serve you, and guarantee the quality of products through our distribution systems, we have started since July 2002 a procedure of continuous improvement.
We would like to inform you that the " quality " policy set up by our services is based on your assessment. For this reason we would be grateful if you reply to the present satisfaction survey.

While thanking you for your kind collaboration , we look forward to hearing from you.
Survey on customers' satisfaction Very Bad Bad Medium good Very good
Taking orders        
1-Telephone lines availability
2-Telephone operators' reception
3-Telephone operator's availability
4-Knowledge of products
5-Information provided the telephone operator
6-Speed in taking orders
7-Respect of call schedules
8-General impression
           
Deliveries of orders          
9-Punctuality in orders reception
10-Conformity of the received order
11-Our services ability to meet your requests immediately
12-General impression on deliverymen
           
Returns service          
13-Officials' reception of complaints
14-Speed of complaints treatment
15-General impression of the complaints department
           
People in charge          
16-Officials' ability ( pharmacists and storekeepers) to help you
17-Ability of the people in charge to cope with your difficulties
18-The head branch follow-up of your pharmacy activities
19-General impression on the level of services provided by COTUPHA
           
Data processing department          
20-Quality of the relation with our data-processing operators
21-Quality of the delivery orders presentation
22-Quality of invoices presentation
23-Quality of VAT statement presentation
24-Reliability granted to the data processing department
           
Stocks          
25-Availability of homeopathic products
26-Availability of veterinary products
27-Availability of PCT drugs
28-Availability of local products
29-Availability of refrigeration procedure products
30-Availability of Parapharmacy products
31-Availability of chemicals
32-Availability of clinical products
33-Care granted to refrigeration procedure products
           
General evaluation          
  YES NO      
Is your activity computerized      
Are you connected to Internet      
if YES, what is your e-mail address